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Resume Skills For Retail: Big List of Examples

How do you land a great job with a top retail store? You submit a convincing cover letter, paired with an equally eloquent resume. By “eloquent”, however, we don’t mean just a well-composed resume copy, but a document that prominently speaks about your top retail skills. 

Wondering which one are those? We did some digging over recent job posts and put together an up-to-date list of in-demand resume skills for retail. 

So What Skills to Put on Resume For Retail?

Good retail skills for resumes include any capabilities you have in the areas of sales, customer service, commercial awareness, digital literacy, and overall store management. You can also make a stronger impression by including some related soft skills such as time management, teamwork, active listening, mental resilience, and conflict resolution among others. 

Resume Skills For Retail to Swipe

 Because there are many different job types and seniority levels within the industry, it’s important to state your area of proficiency straight away. How? Add an impactful resume summary in the header area, complemented by a featured list of retail skills. 

We have plenty of free templates for resumes that support such a layout. So pick one and start populating it with some of the skills from this list! 

Hard Skills For Retail Resume

Hard skills are your core areas of professional competencies. These can include technical skills (such as POS software knowledge), as well as other capabilities developed in school, through training, or on the job (e.g., inventory management or visual merchandising). 

Separately, don’t forget to highlight your general commercial awareness aka your understanding of wide changes in the retail industry. This may include knowledge of the omnichannel retail business model, BOPIS, POS lending, or self-service retail trends. Just remember: don’t just throw in some popular buzzwords — contextualize them by describing your duties and accomplishments. 

Commercial Awareness

How does the company make money? What do customers want now? What will they want next season? Who are the biggest industry influencers? How does this job contribute to the company making a profit? Mid-level retail employees should be able to answer these questions. 

That’s why commercial awareness is some of the most important retail management skills for resumes. Employers will try to determine your understanding of the retail landscape in general, and their niche in particular. 

Here are a few examples of commercial awareness skills to consider adding to your retail resume.

  • Market trend analysis
  • Product knowledge
  • Competitor analysis
  • Market forecasting
  • Customer profiling
  • Role awareness
  • Influencer research
  • Brand management 
  • Market entry planning 

Digital Literacy

There was once a time when retail applicants could simply add “computer skills” or “POS” to their resumes and call it a day. That’s no longer the case. Today, retail workers need to showcase more digital literacy skills. They must know how to use a variety of retail and customer service apps, as well as emerging tech solutions like self-service kiosks, cashier-less checkout, and more. 

Yet, as a recent survey found only 27% of currently employed US retail workers have sufficient digital literacy skills, necessary to support the transformations in the industry. Meaning that your tech-savviness can be a significant advantage over other candidates. 

Add these digital literacy skills to your retail resume if they are a good fit: 

  • POS software 
  • Ecommerce website platform knowledge (BigCommerce, Shopify) 
  • Conversational commerce
  • 3PL software knowledge 
  • Beacons and other in-store/app integration
  • Social media management 
  • Data analysis 
  • Business intelligence (BI) tools 
  • Online payment processing 

Customer Experience (CX) Management

The customer experience begins the moment a prospect engages with the retailer online or in person. Modern CX is multi-touchpoint. It spans over the phone, desktop, and in-store interactions. On average, 8 touchpoints take place before a prospect converts to a paying customer. As a retail employee, you must ensure that every customer has an amazing experience through any touchpoints that you can influence.

In addition to this, modern retail requires that you have a clear understanding of every other touchpoint your company cultivates. For example, store employees must know which messaging (slogans, unique offers, sales pitches) customers typically receive through online channels. This way, you can offer the same consistent experience from end to end. Remember that customer experience extends beyond the sale. It includes post-sale (aftermarket) support, which must be on-brand too. 

Retailers know they must provide top-notch customer experiences across multiple channels. They want to hire retail staff that also embraces this philosophy.  Review the customer experience management skills below, and then consider adding them to your resume.

  • Lead nurturing
  • Customer success management 
  • Aftersales care 
  • Strategic sales
  • Omnichannel marketing
  • Customer feedback analysis 
  • Sentiment analysis 
  • Social media listening 
  • Customer journey mapping 

Merchandising Skills

Merchandising involves establishing effective visual presentations of sold products. A candidate with strong merchandising skills knows how to monitor stock levels, manage inventory, negotiate with suppliers, and schedule timely replenishment. Additionally, they know where to place items in the store based on a variety of factors. This includes popularity, season, demand, and vendor agreements.

There is also a very creative side to merchandising. Retail employees often get asked to create artful featured product displays to help move stock, as well as improve on-the-shelf product placements. 

Finally, merchandisers must work with vendors and suppliers. They need to be able to predict store needs and request new products accordingly. 

Some retailers hire merchandisers. However, any person who works on the sales floor should have some merchandising skills. Choose some skills that apply from the list below to add to your resume.

  • Controlling stock levels
  • Inventory management 
  • Product sourcing 
  • Supplier negotiation
  • Vendor management 
  • Window display design
  • Store resets
  • Stock levels forecasting 
  • Deadstock minimization 
  • Trend analysis 
  • In-store data collection 

Sales Skills

The retail industry succeeds or fails due to the ability of its professionals to sell products. Anyone who wishes to work in the industry should be able to sell. Even if you aren’t after a customer-facing position, you should understand the standard sales cycles in your industry. 

What many people don’t realize is that “sales”  isn’t a single skill. Instead, it is a combination of competencies that you use together to better understand the customer and their needs. Then, you use that information to identify the perfect opportunity to present the ideal product recommendation. 

Add these skills to your resume to show you can sell products.

  • Upselling and cross-selling 
  • B2B lead prospecting 
  • Lead nurturing 
  • Product demo 
  • Product knowledge
  • Overcoming customer objections
  • Contract negotiations 
  • Storytelling
  • Relationship building 
  • Sales closure 
  • Referrals management 

Soft Skills to Put on a Resume For Retail

Most retail jobs assume a fair share of customer integrations. So having soft skills is a non-negotiable part of the job. Strong people skills can also help you rapidly advance from entry-level positions to more senior roles in management, sales, or marketing. So be sure to mention the following traits and personal attributes in your retail resume

Interpersonal skills

When a job listing mentions “people skills”, they usually mean interpersonal skills. This is the ability to get along with others, in any circumstance. Remember that in retail you will encounter different attitudes and personalities. Yet, you must remain pleasant and professional. More importantly, you must be able to deal with challenging customers without compromising your own goals in sales numbers or CSAT levels.

Below are retail skills examples, strong communicators should bring up: 

  • Persuasive communication
  • Negotiation
  • Conflict management
  • Written and verbal communication
  • Active listening 
  • Patience
  • Rapport development 
  • Customer-orientation 
  • Sociability 
  • Humor 
  • Body language reading 
  • Openness 

Organizational skills

Most retail jobs are fast-paced. You have to be an expert in time and task management to thrive in this industry. Moreover, your  ability to be organized doesn’t just impact your own productivity. It can also impact your coworkers as teamwork is also crucial for successful retail operations. 

Hence, most employers are looking for candidates with solid organizational skills. If that’s you, here are the keywords to add to your resume: 

  • Multi-tasking
  • Shift planning
  • Time management 
  • Physical organization
  • Goal setting
  • Task management 
  • Delegation
  • Administration 
  • Responsiveness
  • Reliability 
  • Self-discipline 

Emotional Intelligence

Emotional intelligence is the ability to recognize emotions in yourself and others, then manage those appropriately. People with high emotional intelligence are even-tempered and always in control of their behaviors. Even better, they may understand how emotions fuel certain customer actions and adapt their responses accordingly. 

Emotional intelligence is key to having a successful retail career. So bring up the following EQ skills on your resume: 

  • Empathy
  • Mental resilience
  • Adaptability 
  • Self-awareness 
  • Self-regulation 
  • Collaboration and compromise
  • Reading people 
  • Cultural competence 
  • Introspection 
  • Endurance 

Problem-Solving Skills

You are out of a popular product and customers are frustrated. A worker hasn’t shown up, and you don’t have the coverage you need to open the store. You just received a shipment you ordered, but everything is the wrong color. What do you do in these situations?

Retail professionals encounter these challenges regularly. When they do, they don’t panic. Instead, they engage their problem-solving skills. This is what allows them to come up with productive solutions instead of panicking or passing the buck. Try to integrate some of these soft skills into your resume: 

  • Analysis
  • Inference
  • Observation 
  • Brainstorming
  • Experimenting
  • Troubleshooting
  • Group collaboration 

Conclusion: Align Your Retail Skills With Employer Needs

Should you include all of the above resume skills examples in your resume? Of course not! In fact, you may not even consider every category listed above. Instead, start with the skills you actually have. Next, consider the needs of the employer. Read their job listings carefully. Learn what is in demand in your specific niche. For example, luxury fashion boutiques and home improvement stores require rather different competencies from candidates.  Then, include the specific skills that are most likely to impress the hiring manager. This will ensure that your resume is relevant and that it contains the right skills and keywords.

The post Resume Skills For Retail: Big List of Examples appeared first on

A Winning Welder Resume Example and Tips – Freesumes

Qualified welders remain in high demand. BLS estimates that some 47,000 new job openings will become available in the next decade. That’s on top of the current positions being advertised by a variety of industries. A welder may work in a fabrication shop, own their own business, or in the construction industry. There are even welders who work entirely underwater on well-paid projects for the Oil & Gas industry. 

A skilled welder can earn a high salary, especially if they have earned advanced certifications from the American Welder Society or other educational institutions. The challenge is that there is competition for some of these highest-paying jobs. So, you need an advantage — a well-crafted resume. To help you with that, we have provided a sample welder resume example along with some practical writing tips.

Welder Resume Example (Word)

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Welder Resume (plain text)

Professional Summary

Experienced welder with more than 5 years working in fabrication. Proficient in stick, MIG, and TIG. Also have skills extending into heavy equipment operation, CNC, lathe, and drill press. Able to use a torch, plasma, air sac, and other methods. Experienced at reading and interpreting blueprints, as well as interpreting CAD drawings. 

Skills and Qualifications

  • Artistic welding
  • Pipe welding
  • MIG & TIG 
  • Precision welding
  • OSHA certified
  • Supervisory experience
  • Detail-oriented
  • Team player 
  • Self-motivated
  • Interested in upskilling 

Professional Experience

Mac’s Custom Fabrication

Lead Welder/Assistant Shop Supervisor

December 2018 – Present

Lead welder and shop supervisor in a well-respected fabrication and repair shop in Orange County. Responsible for:

  • Interpreting blueprints and CAD designs from B2C and B2B customers 
  • Identifying the best welding processes and technologies for each project
  • Completing welding tasks based on submitted specifications to produce quality products 
  • Providing training of other shop staff and doing quality control (QC) of final products 
  • Performing shop office administrative tasks — billing, shift management, materials ordering, etc. 

Notable projects: 

  • Antique tractor restoration
  • Custom bike fabrication
  • Vintage Cadilar restoration
  • Aviation welding projects

Further information is available at [your website URL].

Davis Machine and Tool
Machine Operator/Welder
April 2016 – November 2018

Worked as a CNC and lathe machine operator in a shop that produced custom parts for various manufacturers in Southern California. Moved to the position of welder upon obtaining my credentials after completing Certified Welder (CW) program by the American Welding Society. 

Duties and accomplishments:

  • Demonstrated proficiency in maintaining, operating, and repairing CNC and lathe machinery
  • Mastered the usage of grinders, cutting torches, drills, as well as other power equipment
  • 99% work accuracy rating for welded products for the automotive industry. 
  • Triple-top shop performer of the month (August 2016, April 2017, May 2018) 


Certified Welder Certificate of Completion
American Welding Society.
January 2018

Orange County Trade School 
Associate of Applied Science/ Manufacturing And Fabrication
June 2016

Los Angeles Alternative Tech
High School Diploma/Certificate of Accomplishment
Manufacturing And Automotive Trades
July 2014

How to Write a Welder Resume

When the average person thinks of welding they think of merely using a tool in order to melt two pieces of metal in a way that connects them to each other. However, most welders know that there is so much more to their job than just that. Welding requires specific training as well as precision in order to have the job done well.

Hence, your resume should provide highlights of your both hard and soft skills, as well as contextualize them through specific projects and accomplishments as the welder resume example above does. 

How do you do that? Apply these tips. 

Think Beyond the Duties of the Job

You may have seen in our welder resume example that the worker put down skills such as “team player” and “detail-oriented” in their summary. They also mentioned being interested in upskilling and brought up a number of educational credentials to prove that they are a lifelong learner. 

In addition to the physical and literal part of their labor, many welders also have to be knowledgeable in reading and reviewing blueprints, knowing how and where to source the materials that they require, and being able to check through their work in order to ensure that they have done the job correctly to the specifications of the blueprints.

In other words: Welders need to display more than just solid manual dexterity required by their job. By showing that you are more than a “handyman”, you’ll likely win extra approval from a prospective employer. 

Write a resume objective or summary

A resume objective is a 2-4 sentence long blurb that gives the hiring managers a glimpse into your background, skills, experience, and of course professional goals

A resume summary is a condensed presentation of your main work experiences and key an accomplishment that shows the hiring staff that you are potentially the best person for the job. 

Whichever one you choose fully depends on the level of experience that you may have. For example, if you are new to the field then you will want to write a resume objective. If you have experience then you will want to write a professional resume summary. 

Final Tip: Try A Resume Template

When you use a template, your resume is more likely to receive further consideration. For you to be hired as a welder, you will need to provide additional information, which must be formatted correctly.

For example, all of your experience must be listed in reverse chronological order. Your education must include all certifications and relevant coursework that you have completed, and any awards and memberships should also be listed correctly. 

This is just a small portion of the required information — and you have to fit all of it into one page. An efficient resume template helps you neatly organize and present all your career details in a short, coherent way!


  • Elena runs content operations at Freesumes since 2017. She works closely with copywriters, designers, and invited career experts to ensure that all content meets our highest editorial standards. Up to date, she wrote over 200 career-related pieces around resume writing, career advice… more

Convincing Cover Letter For an Office Manager – Freesumes

Businesses truly rely on office managers to keep things going. A skilled office manager works with vendors from cleaning companies, security providers, repair crews, and more. They ensure that people have the supplies they need to work and that the office environment is pleasant and productive. That’s in addition to handling the utilities and purchasing office equipment as needed.

If you are considering this line of work, you better come with a well-prepared job application package. Such that includes a compelling cover letter. How do you craft one? Use our sample cover letter example below and some helpful writing tips!

Office Manager Cover Letter Example (Word)

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Cover Letter for Office Manager (plain text)

Hello Simone Ellis,

My name is Nancy Reynolds and I am interested in the position of office manager at Frost Foods. I learned of this position while attending a job fair at the University of South Florida and speaking with your recruiter David Wells. As requested, I’ve attached a copy of my resume as well. 

Currently, I am employed as the facilities coordinator at Griffin Insurance Group. While the title may not match precisely, I perform virtually every duty that is normally assigned to an office manager. These include:

  • Coordinating office maintenance and equipment repairs
  • Managing utility accounts, cleaning teams, and in-office catering  
  • Ordering office supplies on behalf of other staff members
  • Scheduling meeting rooms
  • Planning and managing business travel

I take pride in ensuring that everybody I work with enjoys a comfortable work environment and remains in high spirits. 

My experience at Griffin Insurance Group along with my AAS degree in Business Administration has allowed me to develop the kind of skillset you’re looking for. I have good digital literacy skills and am familiar with tools like Google Workspace, Office 365, Asana, TripIt, and Shiftnote. 

My current employer also noted my strong time management and conflict resolution skills. Furthermore, I am capable of learning new skills and technologies quickly, and I am willing to learn any tools or apps used by your business.

The Frost Foods Company has been a part of the Springfield community since I was a child. As I was preparing my application for this position, I was excited to learn that this facility was in the process of converting to solar energy. In my current position, I managed my employer’s transition to solar power. This included establishing accounts with a solar energy provider and managing relationships with solar installation crews.

My schedule is open every day after 4 PM. Additionally, I have full availability on Fridays. Would it be possible to schedule an interview? I’m excited about this position and would love to move to the next step.


Nancy Reynolds

How to Write a Cover Letter for an Office Management Position 

Office management positions require strong organizational and administrative skills, along with some general business acumen. That said: many employers are also open to hiring candidates with transferable work experiences, which makes it an excellent choice for entry-level candidates and/or recent graduates.

The purpose of your cover letter is to show that you are a dedicated, proactive, and responsible person, capable of methodically handling the day-to-day office management process. The next tips should help you craft this type of narrative for your office manager cover letter. 

Show You Can Manage a Modern Office

Working in an office has changed significantly, especially in the last few years. So did the job of an office manager. 

Some 63% of high-growth companies adopted the hybrid workplace model, meaning that the employees work both on-site and off-the-premises. Likewise, those with a bigger workforce present in the office are looking into continuously optimizing the employees’ experiences by blending more technology into the facilities management. 

To be employable, an office manager must be familiar with digital platforms for communication, collaboration, and scheduling. So be sure to highlight your digital literacy skills in your cover letter and resume. These include can include knowledge of specific project management/facilities management software, baseline coding knowledge, digital research skills, social media management, and more. 

Connect Your Experience With The New Job

Sometimes, job titles aren’t enough to show that you have the right skills and experience. For example, the person in the letter above hadn’t held the title of office manager. Instead, they were a facilities coordinator. So, they worked to clear up any confusion by mentioning it, and showing how their work as a facilities coordinator closely matched that of an office manager.

If you too come from a different background, don’t be afraid to mention that. Elaborate on how your past work experiences (e.g. in customer service or retail) can be transferred to the office manager position. Connect the dots for the reader. 

Give a Specific Example

Find an opportunity to show that you can add value to the office right away. In this case, the applicant did some research to learn that the office they were applying to was converting to solar power. They shared that they had helped their previous employer convert to solar, including managing the new utility account and working with the installation crew. Do some background research yourself to see if you could find a similar “connection” with a company you’re applying to. 

Final Tip: Help The Employer Plan The Next Step

A great cover letter creates momentum. Now, it’s up to you to take advantage of that. Be proactive about moving things forward. Close your letter by letting them know your availability, confirming your interest, and asking to be scheduled for an interview. Doing so shows you’re a serious candidate, not just “kicking tires”. That will often be the motivating factor that gets you an interview!


  • Elena runs content operations at Freesumes since 2017. She works closely with copywriters, designers, and invited career experts to ensure that all content meets our highest editorial standards. Up to date, she wrote over 200 career-related pieces around resume writing, career advice… more

Amazing Esthetician Resume Example (+ Bonus Writing Tips) – Freesumes

Amazing Esthetician Resume Example (+ Bonus Writing Tips) – Freesumes

Administrator CV Template Freebie – Freesumes

Most recruiters don’t have time to scrutinize pages and pages of information. They are scanning for keywords and competencies – if they see what they are looking for immediately, your CV will stand a much better chance of progressing to being read more carefully.

The Administrator CV template is a minimalistic design format, but it is more concise than many others. Relevant information, including your skills, profile, and experience, are all neatly set out under your name and contact details on the front page. There are plenty of ways to cunningly include all the necessary important keywords on page 1 and keep the recruiter’s attention.

The Administrator CV is plain and simple but neatly and strategically laid out. If you are looking for a similar layout that includes some color, check out our collection of free CV templates.

Just download and personalize this template and you will have a professional CV in no time.

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  • A team of former HR employers, certified career coaches, resume writers, and designers on a mission to demystify and simplify job search. We offer no-fluff, up-to-date, and fact-checked career insights and… more

Chief Practitioner CV Template Freebie – Freesumes

The bold headline of the Practitioner CV template is a new take on an old winning CV recipe. Download the free template, insert your details in each section of the document, and your no-frills, information-rich CV will be ready in a flash.

Simple format CVs can be effective, especially when applying for internal positions. You want to step up to a more senior role without a distracting document. The Practitioner CV template will let them know you are motivated and serious about advancing, but without appearing unhappy in your current post.

The CV has your name as the bold header, followed by a short profile statement. Don’t worry; the template includes examples of how to write a winning profile section so you come across as confident without sounding braggy.  

The layout is straightforward and easy to skim. If you want to keep your CV basic, but don’t know what to say, check out the CV examples crafted by our team to get some ideas.

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  • A team of former HR employers, certified career coaches, resume writers, and designers on a mission to demystify and simplify job search. We offer no-fluff, up-to-date, and fact-checked career insights and… more

Free Basic Businesslike CV Template – Freesumes

Free Basic Businesslike CV Template – Freesumes

Dynamic Deputy Free CV Template – Freesumes

The perfect CV Template for those in caring and hospitality-oriented professions does exist! This soft yet professional design will let employers know you have the skills for the job, but it also immediately lets them feel your warm and bubbly personality.

It is an excellent template for beauticians, care workers, wedding planners, au pairs, florists, or even teens applying for babysitting positions. Adding a photo is quick and easy and reassures recruiters that you fit the profile they need.  A word of caution here though, in most cases, we recommend to leave the photo out of your CV, especially if you’re applying for a job in US or UK.

Best of all, you won’t have to spend hours adjusting colors and text boxes and scrambling to find the perfect words to create your application masterpiece. Just download the Deputy CV Template and follow the prompts. You will be done in a flash.

If you love the design, but pink isn’t your color, we have loads of other easy-to-follow free downloadable templates in every shade of the rainbow.

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  • A team of former HR employers, certified career coaches, resume writers, and designers on a mission to demystify and simplify job search. We offer no-fluff, up-to-date, and fact-checked career insights and… more

Free Expert Professional CV Template – Freesumes

Free Expert Professional CV Template – Freesumes

Free Sophisticated Doer CV Template – Freesumes

Free Sophisticated Doer CV Template – Freesumes